jjwin Privacy Policy

Introduction

jjwin is an online gaming platform serving players in the Philippines. This Privacy Policy describes how jjwin collects, uses, stores, and protects personal information provided by users of the platform, including through the jjwin website and mobile application.

By registering an account or using jjwin, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. This policy forms part of the broader agreement between you and jjwin, alongside our Terms and Conditions.

Personal Data We Collect

jjwin collects personal data in several ways — directly from you when you register or transact, automatically through your use of the platform, and from third parties involved in identity verification or payment processing.

jjwin does not collect sensitive personal data such as biometric data or health information beyond what is strictly required for age and identity verification under applicable requirements.

Why We Collect Your Data

jjwin uses personal data only for legitimate purposes directly related to operating the platform and serving players in the Philippines. The primary reasons we process your data include:

• Account creation and management — to set up and maintain your jjwin player account.
• Identity verification (KYC) — to confirm your identity, verify your age (21+), and comply with anti-money laundering obligations.
• Transaction processing — to process deposits and withdrawals in Philippine Peso through approved local payment channels.
• Platform security — to detect and prevent fraud, account abuse, unauthorised access, and other prohibited activity.
• Customer support — to respond to your queries, resolve disputes, and maintain records of communications.
• Platform improvement — to understand how players use jjwin and to improve game performance, navigation, and features.
• Responsible gaming — to monitor gaming patterns and intervene where there are signs of problematic behaviour, in line with our Responsible Gaming commitments.

Who We Share Your Data With

jjwin does not sell or rent your personal data. We share data with third parties only where necessary and only with parties who are bound by appropriate data handling obligations. These include:

• Payment processors — when you make a deposit or withdrawal through GCash, Maya, bank transfer, or Philippine online banking, the relevant payment provider receives transaction-related data necessary to process the transfer.
• Identity verification providers — third-party services that assist with KYC document verification may process identity data to confirm your details.
• Fraud prevention and security services — to detect and prevent unauthorised access, fraudulent transactions, and platform abuse.
• IT and infrastructure providers — companies that provide hosting, data storage, and technical infrastructure for the platform, subject to data processing agreements.
• Legal and regulatory authorities — where required by applicable law in the Philippines or in response to valid legal requests, jjwin may disclose personal data to relevant authorities.

All third parties with whom jjwin shares data are required to handle that data in a manner consistent with applicable data protection principles and this Privacy Policy.

How We Protect Your Data

jjwin implements technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and loss. These include:

• SSL encryption on all data transmitted between your device and jjwin's servers.
• OTP (one-time password) verification for login and account activity to prevent unauthorised access.
• Access controls limiting access to personal data to authorised personnel only and only on a need-to-know basis.
• Secure storage of KYC documents and sensitive identity data with restricted access and audit logging.
• Regular security reviews to identify and address potential vulnerabilities in the platform.

How Long We Keep Your Data

jjwin retains personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements with players.

In general terms:

• Account data is retained for the duration of your active account and for a reasonable period after account closure to allow for dispute resolution and compliance purposes.
• Transaction records and KYC documentation are retained in line with applicable anti-money laundering and record-keeping requirements.
• Gaming activity logs are retained to support responsible gaming monitoring, security investigations, and platform analytics.
• Support communications are retained for the period necessary to resolve the relevant matter and thereafter as needed for record purposes.

When data is no longer required, jjwin takes appropriate steps to securely delete or anonymise it.

Your Rights Over Your Personal Data

As a jjwin player, you have rights in relation to the personal data we hold about you. These include the right to:

• Access — request a copy of the personal data jjwin holds about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
• Restriction — in certain circumstances, request that we limit how we use your data while a concern is being resolved.
• Objection — object to processing of your personal data in certain circumstances.

To exercise any of these rights, contact the jjwin support team through the platform. We will respond to requests within a reasonable timeframe. Note that some requests may be limited where we have overriding legal obligations to retain or process your data.

Cookies and Tracking Technologies

jjwin uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players interact with the site. Cookies are small data files stored on your device when you visit jjwin.

The types of cookies jjwin uses include:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in during your visit.
• Performance cookies — used to collect anonymised information about how players navigate jjwin, helping us improve page performance and user experience.
• Security cookies — used to detect and prevent fraudulent activity and unauthorised access attempts.

Most browsers allow you to manage cookie preferences. Disabling essential cookies may affect the functionality of jjwin and prevent you from logging in or accessing certain features.

Minors and Age Restrictions

jjwin is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been provided by a person under 21, we will take steps to delete that data and close the associated account promptly.

Age verification is a mandatory part of the KYC process on jjwin. Any account that cannot be verified as belonging to a person aged 21 or older will be suspended. If you believe a minor has accessed jjwin, please contact our support team immediately.

Updates to This Privacy Policy

jjwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will communicate them through the platform or via your registered contact details.

The date shown at the top of this policy reflects the most recent revision. Continued use of jjwin after an updated policy has been published constitutes your acceptance of the changes. If you have questions about any revision, contact our support team or visit the FAQ page.